We want you to be completely satisfied with your purchase from our website. If, for any reason, you are not satisfied with your product, we accept returns in accordance with the following conditions :
- Return period :
You may return your products within 14 days from the date of purchase without justification. You can choose between an exchange or a full refund of your order. As part of the 2-year warranty, we offer a standard exchange of your product. You may return defective items within a maximum of 2 years. After this period, we will unfortunately be unable to accept returns.
- Product condition :
The returned product must be in its original condition, with all accessories, labels and original packaging intact. It must show no signs of use, wear or damage.
- Return process :
To return a product, please follow the steps below : Contact our customer service department by e-mail to obtain a return number and further instructions. Carefully pack the product in its original packaging or suitable packaging to prevent damage in transit. Include a copy of the invoice or purchase receipt with the returned product. Send the product to the following address :
Behappy solutions
229 rue solferino
59000 Lille
France
- Return costs :
Return shipping costs are at our expense. You will receive your return slip by e-mail after we have received your return request.
- Refunds :
Once we have received and inspected the returned product, we will issue a refund within 7 working days. Refunds will be made using the original method of payment used at the time of purchase, unless otherwise agreed with you.
Please note that certain product categories may be excluded from our returns policy for reasons of hygiene, safety or copyright protection. These exclusions will be clearly indicated on the relevant product page.
If you have any further questions about our returns policy, please do not hesitate to contact us. We'll be happy to help.